Terms of service

ADDITIONAL TERMS – PAYMENTS, DISPUTES & FRAUD PREVENTION

Payment Authorisation

By placing an order on our website, you confirm that:

  • You are the authorised holder of the payment method used.

  • The billing information provided is accurate and matches your payment details.

  • You authorise NAVIRAH to charge the full order amount, including shipping and applicable fees.

We reserve the right to cancel any order that appears suspicious, fraudulent, or high-risk.

Order Verification

For security purposes, we may:

  • Request identity verification

  • Request confirmation of billing details

  • Delay shipment until verification is completed

Failure to provide requested information may result in order cancellation and refund.

Fraud Prevention

We actively monitor transactions to prevent fraud.

Orders may be automatically cancelled if:

  • Billing and shipping addresses differ significantly

  • The transaction is flagged as high risk

  • Multiple failed payment attempts occur

  • Suspicious behaviour is detected

We reserve the right to refuse service to anyone suspected of fraudulent activity.

Shipping Confirmation & Proof of Delivery

Once your order is shipped:

  • You will receive a shipping confirmation email

  • Tracking information will be provided (when available)

Delivery confirmation from the carrier serves as proof of fulfilment.

We are not responsible for:

  • Incorrect addresses provided by the customer

  • Delays caused by customs or postal services

  • Packages marked as delivered by the carrier

Customers are responsible for ensuring their shipping details are accurate.

Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us:

  • We reserve the right to dispute the claim with evidence, including order confirmation, IP address, tracking information, and delivery confirmation.

  • Repeated abusive chargebacks may result in account blacklisting.

We encourage customers to contact us at info@navirha.com before filing any dispute so we can resolve the issue quickly.

Lost or Stolen Packages

NAVIRAH is not responsible for:

  • Packages marked as delivered by the shipping carrier

  • Theft after delivery

  • Delivery to incorrect addresses provided by the customer

If your package is marked as delivered but not received, you must contact the carrier directly.

Refund Abuse Policy

We reserve the right to refuse refunds in cases of:

  • Excessive refund requests

  • Evidence of product misuse

  • Returned items not in original condition

  • Fraudulent claims

All returned products may be inspected before approval.

Digital Evidence

For dispute resolution purposes, we may use:

  • Order confirmation records

  • IP address logs

  • Device and browser data

  • Tracking and delivery confirmation

  • Communication history

This information may be submitted to payment processors or legal authorities when necessary.

Agreement to Terms

By completing your purchase, you acknowledge and agree to:

  • Our Refund Policy

  • Our Shipping Policy

  • Our Privacy Policy

  • These Terms & Conditions

Failure to read these policies does not exempt customers from responsibility.