Shipping policy


REFUND POLICY

Last updated: 16 December 2025

At NAVIRAH, we aim to ensure customer satisfaction while protecting our business from misuse and fraudulent claims.

Please read this policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Tags (if applicable) must still be attached

  • Proof of purchase is required

Returns requested after 30 days from delivery will not be accepted.

2. European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, without providing any reason.

To qualify:

  • The item must be unused

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

This right applies only to eligible physical goods and excludes certain items listed below.

3. How to Request a Return

To initiate a return, you must contact us first at:

info@navirha.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if item is defective or damaged)

Returns sent without prior approval will not be accepted.

If approved, return instructions will be provided.

4. Return Shipping Costs

Unless the item is defective or incorrect:

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

We strongly recommend using a tracked shipping method.
We are not responsible for returns lost in transit.

5. Damaged, Defective, or Incorrect Items

You must inspect your order upon delivery.

If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery.

We may request:

  • Clear photos of the product

  • Photos of packaging

  • Proof of damage

After review, we may offer:

  • A replacement

  • A partial refund

  • A full refund

At our discretion.

6. Non-Returnable Items

The following items cannot be returned:

  • Personal care products used after opening

  • Hygiene-sensitive products once used

  • Custom or personalised items

  • Gift cards

  • Promotional or clearance items

  • Items marked “Final Sale”

  • Products returned in used or damaged condition

We reserve the right to refuse returns that do not meet our conditions.

7. Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Processing time is up to 10 business days

  • Your bank or card provider may require additional time

If more than 15 business days have passed since approval, contact us at info@navirha.com.

8. Order Cancellations

Orders may only be cancelled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be cancelled.

9. Chargebacks & Payment Disputes

We encourage customers to contact us before initiating any dispute.

If a chargeback is filed without prior communication:

  • We reserve the right to dispute the claim

  • We may provide evidence including order confirmation, IP address logs, tracking information, and delivery confirmation

Fraudulent chargebacks may result in permanent refusal of future orders.

10. Abuse & Fraud Protection

We reserve the right to refuse refunds if we detect:

  • Excessive refund requests

  • Inconsistent claims

  • Evidence of product misuse

  • Fraudulent activity

  • Returned items not matching original shipment

All returned items may be inspected before approval.

11. Lost or Stolen Packages

If tracking confirms delivery, we are not responsible for:

  • Theft after delivery

  • Delivery to incorrect address provided by customer

  • Packages left unattended

Customers must contact the shipping carrier directly in such cases.

12. Contact Information

For all refund-related inquiries:

Email: info@navirha.com